What a pleasant surprise! I bought my Harman stove last year from Ferguson's and have been very happy with all the service received from this company, however, today I am VERY happy. If you ever thought customer service was dead, think again. About a week or so ago we had a power serge/blip (loud bang heard) and my pellet stove would not even turn on, I contacted Justin to inquire about a possible blown fuse. After trying to look at the fuse myself I knew I had to get him to come out but had not had a chance to call. This morning he was in the area and to my surprise he called me to follow up; within 10 minutes he was here to change out my unit (power) board. I am beyond pleased that he remembered my issue and was considerate enough to follow up with me while he was so close. Amazing service!!
We bought our Harman Pellet Stove Pro II, 20 years ago. Like most people we were looking for a better way to heat our house without the mess and the risk. We saw Earl at the Smiths Falls Home Show and he convinced us this is the way we needed to go. Earl came and installed our stove. He explained how it operated and even piled our pellets down in our basement. After 17 years of running, the board went. That was the only time we have replaced a major part in our stove. What we love about our stove is that its almost maintenance free. We start it (manually) and fill the hopper and it just runs. Only shuts down once every 4-6 weeks for a good cleaning. Start it again and off it goes. We also like the fact that when it runs out of pellets the power shuts off, it burns itself out. Whenever someone asks us about our wood pellet stove we tell them we love ours. We also tell them to buy a Harman, if there buying a stove, it’s the best. People can’t believe that our stove has been running for 20 plus years. Actually we can’t believe it. We talk about upgrading ours because we know the new technology has improved over the years, but our stove just won’t die. So why replace it, it still runs great. And the service we get from Ferguson’s Energy Systems is the best. They are just a phone call away.
We have a brick bungalow with a full basement. Many years of working in our basement we finally finished our dream rec room. The problem we have now is the large room is always cool and damp. One day we went for a drive and ended up at Ferguson’s Energy Systems. Earl & Marie were very helpful and spent the time to give us all the information we needed to make the best decision we could for our home. In February 2012 we bought a Harman P43, we absolutely love it. Our large dream rec room has become our favorite cozy place to hang out in our home.
I want to thank Earl and the rest of the staff for your excellent customer service. The company I purchased my first stove from had the worst customer service I have ever encountered. Thankfully Earl helped me with my P38 stove, so I no longer had a problem with it. I like the Harman stove so much that I upgraded this spring to the XXV stove. It is absolutely amazing. Very easy to use, I feel it will be even more efficient than the P38. Plus it is very attractive to look at. I am now looking forward to next winter!
I purchased a Harman stove last December just before Christmas and have been very impressed with the stove as well as your company. The sales & service installation was exceptional as well as your delivery service. I’m sure we will be enjoying our stove for many years to come.
We had a Harman pellet stove installed by Ferguson’s Energy Systems in August 2012, and we LOVE IT. This was the first year we were able to enjoy the basement of our home in the winter. It also maintained a comfortable temperature throughout the rest of the house.
Just a short note to tell you how pleased we are with our purchase of our Harman P43 pellet stove. We had it installed in April- thinking it was good to go for next season but mother nature dealt us some cold weather and even this morning we used it to warm up the house. It is a wonderful & beautiful addition to our living room. Thank you for the great installation, friendly competent installers and clean job. You are talented! Keep us the good work.
Just to let you know that we are so pleased with the heating performance of our P43 pellet stove. It is located in our lower rec room and manages to heat the entire home for the winter, with a few fans running. Our home is about 1150 sq. ft. bungalow. Sure beats burning wood. Nice and clean with the little maintenance. Thanks!
Wilma and I have had a Harman stove for years. We replaced the first one we had only to upgrade to a newer model, we had no trouble with it at all. The one we have now had given us worry free operation and with the temperature staying at the comfort level we want. There is no other pellet stove like the Harman stove and would recommend anyone looking to converting to pellet heat, buy a Harman. They are so efficient and easy to maintain.
We bought a P43 Harman pellet stove last year and love it. It was professionally installed and certified by Ferguson’s. We have heated with a wood stove for years. The pellet stove is so much easier to use, safer, more even heat, a LOT less mess and dust, and no more splitting and lugging wood. It heats the whole house with ease. Pellet delivery is always on time and very courteous. We should have done this years ago.
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